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This training reviews different aspects of customer service that make up a successful energy audit or inspection. It illustrates the point that good customer service begins long before the program staff appears on site or meets the homeowner. The initial customer interview and interior walkthrough dos and don’ts are reviewed and the final steps to exit the home leaving the customer satisfied with the service they received are covered.
The Open edX platform works best with current versions of Chrome, Edge, Firefox, Internet Explorer, or Safari.
See our list of supported browsers for the most up-to-date information.